The license is only part of the story. Legacy ITSM adds implementation, integrations, and automation as expensive extras. ITSM360 includes them, because it runs inside the Microsoft 365 you already pay for. Here is the three-year difference for your team.
Estimate
Your service desk
People handling tickets in the service desk
Capabilities you need
Total cost of ownership
Over 3 years
Agents5
CapabilitiesCore only
ITSM360€ 15.194
Includes the hidden costs beyond the license: implementation, maintenance, training.
Indicative three-year totals based on typical implementation, maintenance, training, and automation costs. Your figures depend on scope and existing Microsoft 365 licensing.