Built entirely on Microsoft 365

AI-native service management,
inside Microsoft 365

ITSM360 runs inside your own Microsoft 365 tenant, so AI and automation can actually do the work instead of only talking about it. No middleware, no separate data store, no costly integrations. That is how the total cost of ownership drops to a fraction of legacy ITSM.

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Your data stays in your tenant AI that acts, not just assists

Works inside the Microsoft apps you already use

Teams

SharePoint

Entra ID

Power Automate

Outlook

Copilot

Trusted by organizations across Europe and beyond

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Sound familiar?

The problems that go away when ITSM lives inside Microsoft

ITSM budget under pressure?

Build on the Microsoft 365 you already pay for and cut total cost of ownership to a fraction of what legacy vendors charge. Full capability, no premium licence stack on top.

Low user adoption?

People log tickets in Teams and check status in Outlook. They stay in the tools they already use every day, so there is no separate portal and no extra login to learn.

AI blocked by integration work?

Because the service data already sits inside Microsoft, AI agents can take real action: resolve tickets, trigger workflows, and follow up. No connector layer in between.

Security and compliance worries?

Everything stays in your own Microsoft tenant under your Entra ID rules. No third party stores your service data, so compliance is part of the setup, not an add-on.

Core products

Everything you need for modern service management

GRC360 Governance, risk and compliance add-on, ready for NIS2 and GDPR

Learn more

Up to

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Lower total cost of ownership

compared with legacy ITSM vendors

Request a quote TCO calculator

Everyone already knows Microsoft

Little change management and training. Teams work in the environment they open every morning.

No connectors to maintain

Legacy tools need paid integration middleware. ITSM360 connects to the Microsoft stack natively.

Full capability, low licensing

Complete ITSM at a fraction of legacy pricing, without features locked behind higher tiers.

AI & automation

AI that does the work, not just the talking

When the service data lives inside Microsoft, AI stops being a chat window and starts driving outcomes. Copilot agents resolve tickets, Power Automate handles escalations, and your own flows take action, because nothing sits between the data and the tools.

Copilot agents that resolve tickets on their own

Power Automate workflows with no middleware

All service data reachable through Microsoft Graph

AI-driven routing, categorization, and escalation

Explore AI use-cases in the Innovation Factory

Service data in MicrosoftStored in SharePoint, natively

A Copilot agent acts on it

Resolved, routed, closedNo middleware in between

Autonomous · ~2 min

Enterprise service management

One platform for every department

Microsoft is the common ground across your organization. ITSM360 brings structured service management to every team, not only IT. HR, Facilities, Finance, and Legal already work in Microsoft, so they can handle their requests, workflows, and SLAs in the same place.

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Microsoft 365 Powered by

360

ITSM360

ITService desk

HROnboarding

FacilitiesWork orders

FinanceApprovals

LegalCompliance

SupportCustomer care

Data sovereignty

Everything stored in your own M365 tenant

Entra ID security

Your rules, your access policies

NIS2 ready

Full framework with the GRC360 add-on

GDPR compliant

No external data processing

Security & compliance

Your data never leaves your tenant

Legacy ITSM vendors keep your data on their servers. ITSM360 keeps everything inside your Microsoft 365 environment, so your Entra ID rules apply, your compliance policies govern, and nothing flows to a third party.

For regulated sectors, the GRC360 add-on adds a full governance, risk, and compliance framework built for NIS2, GDPR, and SOA.

Request a demo Compliance whitepaper

Our mission

Making life in IT more interesting

IT professionals should spend their time solving real problems, not fighting their tools. With AI and automation that actually take action, teams get room to improve services and move their organization forward.

We meet customers and partners around the world at conferences, workshops, and events, to learn what keeps IT teams up at night and show how AI and automation turn those problems into opportunities.

Serview Conference 2025, Germany

Meeting partners in person

30+

countries across Europe, the Americas and beyond

How it connects

Native to the Microsoft apps you use

View all integrations

Ready to simplify your ITSM?

Bring service management back inside Microsoft 365. Getting started is faster than you would expect.

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